The European Consumer Centre (ECC) Ireland is a member of the European Consumer Centre Network (ECC-Net) which offers consumers across Europe advice on their rights when shopping cross border in other European states. ECC-Net members co-operate closely to help settle complaints between consumers and traders based in different EU countries, Norway and Iceland. If necessary, ECC Ireland can liaise directly with a trader via its sister centre in the country of purchase.
Please note that ECC Ireland does not deal with queries from Irish consumers about Irish traders.
ECC Ireland provides the following services:
Information, advice and assistance to consumers
- Providing assistance in solving your cross-border consumer disputes
- Facilitating access to an Alternative Dispute Resolution (non-court) body, if the ECC cannot solve your dispute
- Offering education and outreach programme for schools, universities, community groups and others
- Supplying free information leaflets
Research on issues of consumer interest to raise awareness on emerging trends among policy makers and consumers
- ECC Ireland produces reports on specific problem issues e.g. air travel, ecommerce, timeshare and holiday clubs, cross-border bank charges, etc
- It participates in joint ECC-Net projects and pan-European surveys and research
- It cooperates with other EU networks and national consumer organisations and enforcement agencies e.g. the Competition and Consumer Protection Commission, the Financial Services Ombudsman, and the Consumers’ Association of Ireland
Feedback to the European Commission and national stakeholders
- ECC Ireland also provides feedback to the European Commission on the key cross-border consumer problems faced by Irish consumers. This means that by contacting the ECC with your complaint, the body can identify problem areas and contribute to policy discussion on changes required in that area.
European Consumer Centre Ireland
1 Green Street