If you are a customer of Ulster Bank or the customer of another bank who has been affected by the recent systems failure we are endeavouring, by way of independent action to determine how you have been compensated, the time taken to achieve this and your comments of satisfaction or otherwise.
In order that the Association can compile a comprehensive file for presentation to the Department of Finance, the Central Bank, the National Consumer Agency, the Irish Bankers Federation and the Ulster Bank and in order that full transparent and definitive understanding of the losses and response to those losses can be determined for further consideration and, where deemed necessary, further action we ask you to complete the form below. The Consumers’ Association of Ireland will guarantee anonymity and that we will respect the requirements and rights of consumers under data protection requirements.
We ask that you complete the form attached in the strictest of confidence.
- The detail of your loss: estimated in
- Time lost……………………………………….
- Money lost……………………………………..
- Your interaction with your bank and the Ulster Bank to date
- Phone calls……………………………
- Emails ……………………………
- Visit to branch……………………………
- Other……………………………
- The offer of refund, compensation offered/received €………….
- Was this adequate? YES NO
- Have you concerns regarding your credit rating? YES NO
- Were you satisfied with communication from Ulster Bank during and subsequent to the systems failure? YES NO
- Your Comments:………………………………………………………………………..
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Please Send directly by email to cai@thecai.ie OR
By letter post to43-44 Chelmsford Road, Ranelagh,Dublin6