Online

Just like buying from normal ‘bricks and mortar’ shops, if something goes wrong first complain to whoever sold you the product, and with whom you have a legal contract.

If you paid by credit card, and the goods never arrived, contact your credit card company. They may be able to intervene with the seller and resolve the dispute.

The European Consumer Centre (ECC) may be able to help if you have a dispute with a retailer in the EU. Econsumer.gov may be able to assist if you have a problem with a retailer outside the EU. It is a worldwide venture to gather and share cross-border ecommerce complaints and provide information to consumers shopping online.