Mail order

If goods are faulty, send a letter by recorded delivery to the firm before returning the goods. In the letter, describe the defect and say you are returning the goods within the next few days and would like the postage reimbursed. Say what you want the firm to do about the goods (refund, replace or repair). You should alway keep a copy of the letter. Writing in advance covers you in case the company later claims that the defect was caused when you sent the goods back. Pack the goods carefully and send them also by recorded delivery.