Mobile phones are an integral and indispensable part of our everyday lives. From social interaction and digital identity to banking and e-commerce, they have become essential to the way we live, spend, connect and express ourselves. There are 4,449,580 mobile users in Ireland. But what sort of service are we receiving? Are consumers being treated fairly?

Thank you for agreeing to take part in this important survey. This research is being conducted to assess the standards of customer service that Irish Mobile Providers and Retailers offer to their customers.